Shipping policy

Shipping Policy 

Order Processing

Orders are typically processed within 1-3 business days.  Orders placed on the weekends or holidays we begin processing the next business day.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping rates

Shipping rates and available delivery options are calculated and displayed at checkout. 

Delivery Times

Delivery times provided at checkout are estimates and bring once your order has been shipped.  Carrier delays due to weather, holidays, or other circumstances outside of our control may occasionally occur.

Shipping Address

Please double check your shipping address before submitting your order. Vale & Hollis is not responsible for delays or packages delivered to an incorrectly entered address.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you are unable to locate it, please check around your delivery location and with household members or neighbors.  You may also contact the shipping carrier for additional information.  

If you are still unable to locate your package please contact us at hello@valeandhollis.com and we will do our best to help

Damaged or Incorrect Orders

If your order arrived damaged or you receive the incorrect item, please contact us as soon as possible at hello@valeandhollis.com with your order number.  We may request photos of the item and packaging so we can make it right. 

Questions About Your Order

For any questions regarding your shipment please contact us at hello@valeandhollis.com,